Last updated: October 1, 2026.
We want you to feel good about ordering from EarthlyNature. Here's how returns, damages, and cancellations work.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support.earthlynature@gmail.com with your order number and a photo of the issue. We'll arrange a replacement or refund at no cost to you.
Change of Mind Returns
Because our products are food-contact tableware, we're unable to accept returns of opened or used packaging for hygiene reasons. Unopened, unused items in their original packaging may be returned within 14 days of delivery for a refund, less original shipping costs. Contact us before sending anything back so we can confirm eligibility and provide a return address.
Wholesale and Bulk Orders
Returns on wholesale or case-quantity orders are handled case by case. Please reach out before placing a large order if you'd like to request samples first — we're glad to help you confirm fit before you commit to volume.
Order Cancellations
Orders can be cancelled free of charge any time before they ship. Once an order has shipped, it falls under the return terms above.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item or confirming the issue.
Contact Us
EarthlyNature Chicago, IL 60614, USA Email: support.earthlynature@gmail.com Phone: 773-524-9333
Note: this is a starting template, not a finished legal policy. Review and adjust the specific timeframes and conditions above to match how you actually plan to handle returns before relying on it — we're glad to help refine it once you've decided.